what you will discover.
While many businesses strive to promote engagement and cohesiveness, conflict is always inevitable. But what if instead of trying to avoid or get rid of conflict, you could master and channel it to benefit the organisation? This one-day interactive workshop demonstrates proven techniques used by UK Government Diplomatic Services to develop stronger communication skills, state expectations clearly, reduce conflict in difficult conversations & find resolutions? ONE DAY WORKSHOP OUTLINE Working with Difficult People | Using Honesty & Agreement | Turning Arguments into Discussions | Defusing Blame | Dealing with Strong Feelings | Delivering Bad News | Focusing on the Reason & the Solution | Choosing Appropriate Conflict | Listening vs Hearing | Win-Win | Achieving Resolution WHO IS THIS COURSE FOR? Managers & Supervisors, Project Managers, Account Managers, Customer Services & All employees who encounter clients, customers or lead projects internally. OUTCOME & BENEFITS Greater awareness of how your own attitudes & actions affect others | New & effective techniques for dealing with difficult people | Managing & dealing with anger | Reduced distraction, frustration & anxiety in the workplace | Greater productivity | Minimize conflict | Support difficult people dealing with difficult situations Available as a Virtual workshop & 121 Coaching (contact us for more information)
contact us for more information
Holborn London GBR